Centre for Sight Awarded CQC Rating of Good Overall in London Clinic
We recently had a Care Quality Commission (CQC) Inspection in our London clinic and are very pleased to announce that we received an overall rating of Good. We are proud to share this rating from the CQC with our patients and industry professionals that demonstrates our passion for and devotion to providing high quality services.
The CQC, as an independent regulator of health and audit social care in England, ensure that patients receive safe and fair treatment from health care providers, private or NHS alike. These inspections ensure patients assess the ever-changing requirements of patients and ensure that health-care providers are maintaining high standards.
The CQC inspect services to ensure they are Safe, Effective, Well-led, Caring and Responsive. Centre for Sight has been rated good across these domains.
Regular monitoring, inspections, and assessments are performed for all health care locations, where there are rigorous checks of all areas of the organisation. Centre for Sight are proud to have held a Good standard by governing boards for many years, and look forward to future inspections demonstrating our efforts to maintain this high quality standard of service we provide for our patients. The new method by the CQC aims to bring a tighter inspection with a more people-centred approach to healthcare.
Centre for Sight are very pleased to have performed so well in these rigorous checks and monitoring, providing the safest environment for our patients.
Check our Patient Stories page to read our latest testimonials from patients about their experience and results at Centre for Sight.
The CQC’s Overall Summary of Findings:
- Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
- Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. The service had an open culture where patients, their families and staff could raise concerns without fear. All staff were committed to continually learning and improving services. They had a good understanding of quality improvement methods and the skills to use them. Leaders encouraged innovation and participation in research.
- Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact. Leaders and staff actively and openly engaged with patients, staff, equality groups, the public and local organisations to plan and manage services.