Care Quality Commission passed with flying colours!

Care Quality Commission passed with flying colours!
10 Mar 2014

An unannounced inspection by the Care Quality Commission at the Centre for Sight Hospital in East Grinstead took place last month.

Centre for Sight met all standards and as usual no issues were identified.

The report can be read by clicking here

Summary of Care Quality Commission inspection

We inspected the following standards as part of a routine inspection. This is what we found:

  • Consent to care and treatment Met this standard
  • Care and welfare of people who use services Met this standard
  • Management of medicines Met this standard
  • Requirements relating to workers Met this standard
  • Complaints Met this standard

Why we carried out this inspection?

This was a routine inspection to check that essential standards of quality and safety referred to on the front page were being met. We sometimes describe this as a scheduled inspection.This was an unannounced inspection.

How we carried out this inspection

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 February 2014, talked with people who use the service and talked with staff.

What people told us and what we found

We spoke with people who use the service, but were unable to observe treatments as there were no booked procedures on the day of the inspection. People were happy with the service they received, and told us "I knew what to expect as there was a lot of information on the website", and "The staff so far have been great".

We reviewed care records and found evidence that people consented to a specific procedure, after having discussed the risks and benefits of the procedure with their doctor. We found that care records followed a nationally recognised surgical care pathway, with recommended care interventions for the periods before, during and after the person's surgical procedure.

We spoke with five staff members and the manager, and reviewed staff recruitment records. We found evidence of initial vetting and verification of staff and their qualifications, as well as continuous supervision of the staff. Staff told us that they felt well supported in their roles.

We reviewed the arrangements for ordering, storing, dispensing and disposal of medicines, and found that there were policies and procedures in place which referenced current guidance. Staff told us that they were able to access the policies and procedures and found them useful and helpful. We found that medicines were stored appropriately, and audits carried out to ensure that stock was accurate.

We reviewed the complaints log, and found that information on complaints received was appropriate. We saw that there was information readily available for people on how to complain, and what to expect from the process. People told us that they had no reason to complain, but would be happy to raise any issues of concern with staff or the manager.

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